Privacy Policy

This privacy policy describes how Fountaingate Billing collects, uses, and protects the personal information you provide to us when you use our website and services. We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, address, phone number, and email address, which you provide when contacting us or requesting information about our services.
  • Business Information: This includes your company name, business address, and other details related to your healthcare practice.
  • Billing Information: This includes information necessary for processing payments, such as bank account details or credit card information.
  • Protected Health Information (PHI): As a medical billing service, we may have access to PHI necessary for processing claims and managing revenue cycles. We handle this information in compliance with HIPAA regulations.
  • Website Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This information is collected through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To provide medical billing and revenue cycle management services, including VA claims processing, claim submission, denial management, and payment posting.
  • Communication: To communicate with you regarding our services, respond to your inquiries, and provide updates or information that may be of interest to you.
  • Payment Processing: To process payments for our services and manage billing-related activities.
  • Improving Our Website and Services: To analyze website usage data and improve the functionality and content of our website, as well as to enhance our services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including HIPAA regulations regarding the protection of PHI.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Secure Storage: We store your personal information on secure servers with limited access.
  • Access Controls: We restrict access to personal information to authorized personnel only.
  • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
  • HIPAA Compliance: We adhere to HIPAA regulations to protect the privacy and security of PHI.

4. Sharing Your Information

We may share your personal information with the following third parties:

  • Service Providers: We may share information with third-party service providers who assist us in providing our services, such as payment processors, IT support providers, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Analyze Website Traffic: To understand how visitors use our website and improve its performance.
  • Personalize Your Experience: To remember your preferences and provide a more personalized experience.
  • Targeted Advertising: To display relevant advertisements based on your browsing activity.

You can control cookies through your browser settings and choose to disable or delete them. However, please note that disabling cookies may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date accordingly. We encourage you to review this privacy policy periodically for updates.

9. Contact Information

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Fountaingate Billing
(360) 653-0374

By using our website and services, you consent to the terms of this privacy policy.